Privacy policy

Last updated June 18, 2026

 Information We Collect When you visit or shop with us, we may collect:

  • Name, email address, phone number, and delivery address
  • Payment information (processed securely via Paystack — we do not store card details)
  • Browsing behaviour on our website (via cookies and tracking tools)

 How We Use Your Information We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries
  • Send marketing emails and promotions (only if you've opted in)
  • Improve our website and customer experience

 Cookies & Tracking

  • Our website uses cookies to enhance your browsing experience and track website performance.
  • We use Meta (Facebook/Instagram) Pixel and Snapchat Ads Pixel to show you relevant ads on social media platforms.
  • You can disable cookies in your browser settings, though this may affect some website features.

 Third-Party Sharing We do not sell your personal data. However, we may share your information with trusted third parties to operate our business, including:

  • Shopify — our e-commerce platform
  • Paystack — for secure payment processing
  • Courier/logistics partners — to deliver your orders
  • Meta & Snapchat — for advertising purposes
  • Email marketing tools — to send newsletters (if subscribed)

All third parties are required to handle your data securely and in accordance with applicable privacy laws.

 Data Retention

  • We retain your personal data for as long as necessary to fulfil your order and comply with legal obligations.
  • You may request deletion of your data by emailing shop.purehearts@gmail.com.

 Your Rights You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time (via the unsubscribe link in our emails)

 Data Security

  • We take reasonable steps to protect your information from unauthorised access, loss, or misuse.
  • However, no online transmission is 100% secure, and we cannot guarantee absolute security.

 Changes to This Policy

  • We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 Contact Us For any privacy-related questions, email us at shop.purehearts@gmail.com.