FAQs
Got questions? We've got answers. Here's everything you need to know about shopping with Purehearts Lingerie Line.
Simply browse our store, select your size, and add items to your cart. Proceed to checkout and complete your payment. You'll receive a confirmation email once your order is placed.
Orders cannot be modified or cancelled once payment is confirmed, as we begin processing immediately. Please double-check your size and details before completing your purchase.
No, you can check out as a guest. However, creating an account makes it easier to track your orders and shop faster next time.
We recommend checking our size guide on each product page before ordering. If you're unsure, feel free to email us at shop.purehearts@gmail.com before placing your order — we're happy to help.
Unfortunately, we do not offer exchanges or returns due to our hygiene policy. Please be sure of your size before purchasing. Our team is always available to assist you before you order.
- Within Lagos: 0–3 working days
- Outside Lagos (Nigeria): 3–7 working days
- International: 7–21 working days
- Within Lagos: ₦5,000
- Outside Lagos (Nigeria): ₦8,000
- International: ₦55,000
Yes! We ship worldwide. Please note that international customers are responsible for any customs duties or import taxes in their country.
Once your order is shipped, you'll receive a tracking number via email. You can use this to monitor your delivery.
If you're unreachable at the time of delivery, re-delivery fees will be your responsibility. Your order will be held for up to 90 days. After that, it may be returned to stock.
No. All sales are final. Due to the intimate nature of our products, we do not accept returns or exchanges for hygiene and safety reasons.
We do not offer refunds. In exceptional cases, store credit may be offered at our sole discretion.
We accept payment via Paystack (card, bank transfer, USSD) and direct bank transfer.
Yes. All payments are processed securely through Paystack, a trusted and PCI-compliant payment gateway. We do not store your card details.
Please try again or use an alternative payment method. If the issue persists, contact us at shop.purehearts@gmail.com and we'll assist you.
Still have questions?
We'd love to hear from you. shop.purehearts@gmail.com — we typically respond within 1–2 working days.